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FAQ's
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Welcome to the Harvestbox FAQ page! Here, you’ll find answers to common questions about shopping on our platform for premium dry fruits and pantry essentials. If you don’t find the information you’re looking for, feel free to contact our customer support team.
How do I place an order on Harvestbox?
To place an order, simply create an account or log in to your existing account on Harvestbox. Browse through our range of premium dry fruits and essentials, add your desired products to the cart, and proceed to checkout. Enter your delivery address, select a payment method, and complete your order.
What is the estimated delivery time?
Delivery times depend on your location and product availability. Typically, we aim to deliver orders within 24 to 48 hours of placement. You will receive an estimated delivery timeframe during checkout.
When will I receive my refund?
Refunds for canceled orders or returned products typically take 5-7 business days to process once approved. The refund amount will be credited to your original payment method. For further assistance, please contact our support team.
Do you deliver to my location?
We currently deliver to select locations across [Your Delivery Regions]. Enter your delivery pin code during checkout to confirm if we service your area.
What if the item I want is out of stock?
We strive to keep all items in stock. If an item is unavailable, you can check back later or contact our support team for updates on its availability.
How do I track my order?
After placing an order, you can track its status in the “My Orders” section of your account. Once your order is shipped, you will also receive tracking details via email or SMS.
How do I return a product?
If a product is damaged, defective, or incorrect, you can request a return within 48 hours of delivery. Contact our customer support at [Your Support Email Address] or [Your Support Phone Number] to arrange for a return, replacement, or refund. Ensure the product is unused and in its original packaging.
How can I contact Harvestbox customer support?
We’re here to help! Reach out to our customer support team via:
- Phone: [Your Support Phone Number]
- Email: [Your Support Email Address]
How do I update my account information?
To update your personal details, log in to your account on Harvestbox and navigate to the “My Account” section. Make the necessary changes and save your updates.
Can I change my delivery address after placing an order?
Once an order is placed, the delivery address cannot be changed online. However, if your order hasn’t been dispatched, you may contact our customer support team at [Your Support Phone Number] to update the delivery address.
Can I cancel my order after placing it?
Yes, you can cancel your order as long as it hasn’t been dispatched. To cancel, visit the “My Orders” section in your account or contact our customer support team. If the order is already en route, you can refuse delivery, and we’ll process your cancellation accordingly.
Are the prices on Harvestbox inclusive of taxes?
Yes, all product prices displayed on Harvestbox are inclusive of applicable taxes. There are no hidden fees beyond what is shown at checkout.
Are my payment details secure on Harvestbox?
Absolutely! We use industry-standard encryption and security protocols to protect your personal and payment information. For more details, review our Privacy Policy.
What payment methods are accepted?
We accept the following payment methods for your convenience:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- UPI Payments
- Net Banking
- Cash on Delivery (COD)
Is there a delivery charge?
Delivery charges may apply based on your order value and location. Any applicable charges will be shown at checkout. We also offer free delivery on orders above a certain amount—check our website for details.
Can I make changes to my order once it is placed?
Unfortunately, orders cannot be modified online after placement. If your order hasn’t been dispatched, contact our customer support team for assistance in making changes.
How do I apply a discount code or offer?
If you have a discount code, enter it in the designated field during checkout. The discount will be applied to your order total before payment.
If you have any further questions, please don’t hesitate to reach out! At Harvestbox, we’re committed to making your shopping experience simple, convenient, and enjoyable.
Happy shopping with Harvestbox!